Frequently Asked Questions

Q: Which common CAD formats are your drawings in?

A: DWG, DXF, DGN, PDF, STL, JPG, PNG and PDF formats. We also deliver proprietary formats of certain CAD programs.

Q: What if my assignment involves less than a sheet?

A:  In that case we will quote you on a per-hour basis (Please email us below if you need help)

Q: What if my assignment involves some design?

A:  It may involve some extra charges, which we will determine after discussing the design procedure with you.

Q: How do we send and receive files?

A:

Sending files:

• Email your files to us as attachments if the sum of their sizes is less than 25 MB. For larger files, see below
• If the total file size is more than 25 MB, we create a client folder for you on our server (or on our Google Drive); we send you a username and password
• You upload your documents to the folder

Receiving files:

• We email our output files to you as attachments if the sum of their sizes is less than 25 MB. For larger files, see below
• If the total file size is more than 25 MB, we upload our output files to the client folder (see above)
• You download the drawing from the folder

Q: What kind of quality control do you have in place?

A: A very carefully planned one.

We implement quality control with sequential levels of inspection and correction at sampling levels 100%, 30% and 10% at the Checker, Project Manager and Senior Manager levels respectively (see figure below);

Q: How long do you take to deliver?

A: If you are a regular customer, which means you send us a steady stream of assignments, we assign a permanent drafting team to your business. The team is large enough so that your assignment is always started immediately, worked on non-stop and delivered quickly.

If you are not a regular customer, we check our production schedule to see when the required number of draftsmen and days are available. Based on that we quote you start and delivery dates.

Q: When do we pay you?

A:  You pay us a deposit for your assignment to be put into production, and the balance when the assignment is complete against screenshots of the drawings.

Q: How do we pay you?

A:  You pay us by Paypal or credit card for payments less than $500 and by wire transfer or Veem (a direct deposit app) for larger amounts.

Q: Do you handle our credit card information?

A:  No, your credit information does not reach us. It stays with our reputed payment gateways, Paypal or 2Checkout.com.