Frequently Asked Questions

 

Which CAD formats do you work with?

We can deliver 2D output in DWG, DXF, DGN, PDF, PNG or JPG formats. We deliver 3D visualizations in JPG format. We use AutoCAD, Microstation and Photoshop platforms.

Can you design houses?

Certainly. This would be done by our associate offices in the US.

How do we send and receive files?

• We create space for you on our ftp server; we send you a username, password and ftp client program with instructions for use
• You upload your documents to the ftp server
• We study your documents and ask any questions we may have by email; you give us answers
• We draft and upload the output to the ftp server
• You download the output from the ftp server, inspect it, mark corrections (if any) and upload the redlined drawing to the ftp server
• We download the redlined drawing from the ftp server, incorporate the changes, and upload the final drawing to the ftp server
• You download the drawing from the ftp server
• Alternatively, you can send and receive files by email; many customers are more comfortable with this.

What kind of quality control do you have in place?

A very carefully planned one. The aim of our Quality Assurance ("QA") effort is two-fold:

• To achieve a zero-defect level in deliverables (what we call "Product QA") and
• To achieve a zero-defect  level prior to inspection (what we call "Performance QA").

We implement Product QA with sequential levels of inspection and correction at sampling levels 100%, 30% and 10%;

We implement Performance QA by increasing the accuracy and speed of the individual draftsman. This is done by quantifying skill and speed levels, then offering incentives to improve these levels.

To quantify skill level, we employ detailed performance metrics. Accuracy and speed are measured over a predefined array of drafting actions. These are compared with previous measurements and improvement or deterioration quantified. Incentives are then applied.

How long do you take to deliver?

That depends on how much drafting has to be done and how frequently you send us assignments.

If you are a regular customer, which means you send us a steady stream of assignments, internally we assign a permanent drafting team to your business. The team is large enough so that your assignment is always started immediately, worked on non-stop and delivered quickly.

If you are not a regular customer, we check our production schedule to see when the required number of draftsmen and days are available. Based on that we quote you start and delivery dates.

Payment-Related Questions?

Please view the Payment FAQs on our Prices page